Microsoft Technical Support Worldwide

If you are outside the U.S. and have a question about a Microsoft product, first:

• Check the information in this Help file or product manual.
• Check the readme files that come with your product disks. These files provide general information that became available shortly before the product was released.
• Go to Microsoft Technical Support Online at http://www.microsoft.com/support/.

If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office in your area.

Contacting a Microsoft subsidiary office

When you call your local Microsoft subsidiary, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information:

• The version of the Microsoft product you use
• The type of hardware you use, including network hardware, if applicable
• The operating system you use
• The exact wording of any messages that appeared on your screen
• A description of what happened and what you were doing when the problem occurred
• A description of how you tried to solve the problem

Microsoft subsidiary offices and the countries they serve are listed below. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.

Microsoft Worldwide Subsidiaries

• Argentina
  Microsoft de Argentina S.A.
  Customer Service: (54) (1) 819-1900
  Fax: (54) (1) 819-1921
  Technical Support: (54) (1) 314-0560
  
  
• Australia
  Microsoft Pty. Ltd.
  Fax: (61) (02) 9805 1108
  Sales Information Centre: (61) (02) 9870-2100
  Internet: //www.microsoft.com.au/
  Technical Support: (61) (02) 9870-2131
  
  
• Austria
  Microsoft Ges.m.b.H.
  Phone: (+43) 1 610 64-0
  Fax: (+43) 1 610 64-200
  Information: 0660-6520
  CompuServe: GO MSEURO (Microsoft Central Europe)
  Standard Support: Installation and Handling
  Windows 95: 0660-6510
  General information about Support Network in Central Europe:
  Fax: 0049/2622/167006
  
  
• Belgium
  Microsoft NV
  Phone: +32-2-730 39 11
  Fax: +32-2-726 96 09
  Microsoft Information Center: +32-2-481 52 52
  CompuServe: 02-2150530 (GO MSBEN)
  Bulletin Board Service: +32-2-726 85 45
  (14400/1200/2400/9600 Kbaud, 8 bits, no parity, 1 stop bit, ANSI)
  Technical Support:
  +32-2-513 32 74 (Dutch speaking)
  +32-2-502 34 32 (English speaking)
  +32-2-513 22 68 (French speaking)
  
  
• Bolivia
  See Argentina
  
  
• Brazil
  Microsoft Informatica Ltda.
  Phone: (55) (11) 5514-7100
  Fax: (55) (11) 5514-7106 / 5514-7107
  Technical Support:
  Phone: (55) (11) 5506-8087
  Fax: (55) (11) 5506-8506
  Bulletin Board Service: (55) (11) 5506-1234
  Customer Support: (55) (11) 822-5764
  
  
• Canada
  Microsoft Canada Inc.
  Head Office Phone: 1 (905) 568-0434
  Customer Support Centre: 1 (800) 563-9048
  Technical Support:
  Desktop Systems including Microsoft Windows 95: 1 (905) 568-4494
  Priority Support Information: 1 (800) 668-7975
  Text Telephone (TT/TDD): 1 (905) 568-9641
  Bulletin Board Service: 1 (905) 507-3022
  
  
• Caribbean
  Microsoft Caribbean, Inc.
  Phone: (809) 273-3600
  Fax: (809) 273-3636
  Technical Support: (214) 714-9100
  
  
• Central America
  See Latin America
  
  
• Chile
  Microsoft Chile S.A.
  Phone: 56-2-330-6000
  Fax: 56-2-330-6190
  Customer Service: 56-2-800-213121
  Personal Operating Systems and Applications:
  Phone: 56-2-330-6222
  Fax: 56-2-341-1439
  
  
• Colombia
  Microsoft Colombia
  Phone: (571) 618 2245
  Fax: (571) 618 2269
  Technical Support: (571) 618 2255
  
  
• Czech Republic
  Microsoft s.r.o.
  Phone: (+42) (2) 611 97 111
  Fax: (+42) (2) 611 97 100
  Technical Support:
  (+42) (2) 2150 3222 or 53 52 56 (Windows 95 only)
  
  
• Denmark
  Microsoft Denmark AS
  Phone: (45) 44 89 01 00
  Fax: (45) 44 68 55 10
  Technical Support:
  Phone: (45) 44 89 01 11
  Microsoft Sales Support: (45) 44 89 01 90
  Microsoft Fast Tips: (45) 44 89 01 44
  (Document 303030 in FaxSvar contains detailed instructions)
  Microsoft MSDL (BBS): (45) 44 66 90 46
  
  
• Dubai
  Microsoft Middle East
  Phone: (971) 4 513 888
  Fax: (971) 4 527 444
  Technical Support:
  Personal Operating Systems & Desktop Applications:
  Phone: (971) (4) 524 488
  Fax: (971) (4) 524 495
  E-mail: mts@emirates.net.ae
  Priority Support Information: (971) (4) 555 752
  
  
• Ecuador
  Corporation Microsoft del Ecuador S.A.
  Phone: (593) 2 460-447, (593) (2) 460-451
  Customer Service: (593) (2) 460-453, (593) (2) 460-458
  Technical Support: (593) (2) 463-094
  
  
• Egypt
  Microsoft Egypt
  Phone: +202-418-6101
  Fax: +202-4174766
  Technical Support:
  Personal Operating Systems and Desktop Applications:
  Phone: (202) 261 3991 / 6
  Fax: (971) 403 2718
  
  
• England
  See United Kingdom
  
  
• Finland
  Microsoft OY
  Phone: (358) (90) 525 501
  Fax: (358) (90) 522 955
  Technical Support:
  Phone: (358) (90) 525 502 500
  Microsoft FaxSvar: (46) (0) 8-752 29 00
  (Information in Swedish and English)
  Microsoft BBS: (46) (0) 8-750 47 42
  (Information in Swedish and English)
  Microsoft MSDL: (358) (90) 455 03 66
  Microsoft FastTips: (358) (90) 525 502 550
  For Technical Support, please contact your local reseller.
  
  
• France
  Microsoft France
  Phone: (33) (1) 69-86-46-46
  Fax: (33) (1) 64-46-06-60
  Telex: MSPARIS 604322
  Technical Support:
  Phone: (33) (1) 59-85-96-33 (Province) / 33 3 49 49 49 57(2)
  Fax: (33) (1) 69-28-00-28
  Fax Information Service: (33) (1) 36-70-13-13
  
  
• French Polynesia
  See France
  
  
• Germany
  Microsoft GmbH
  Phone: 089/3176-0
  Fax: 089/3176-1000
  Telex: (17) 89/83 28 MS GMBH D
  Information: 089/3176 1199
  CompuServe: GO MSEURO (Microsoft Central Europe)
  Bulletin board service, device drivers, tech notes:
  Btx: *microsoft# or *610808000#
  Standard Support: Installation and Handling
  Windows 95: 089/3176-1115
  General information about Microsoft support in Central Europe:
  Fax: 02622/167006
  
  
• Greece
  Microsoft Hellas, S.A.
  Phone: (30) (1) 6806-775 through (30) (1) 6806-779
  Fax: (30) (1) 6806-780
  Technical Support:
  Phone: (30) (1) 9247-030
  Fax: (30) (1) 9215-363
  
  
• Hong Kong
  Microsoft Hong Kong Limited
  Fax: (852) 2560-2217
  Product support FaxBack Service: (852) 2535-9293
  Microsoft Club Hotline: (852) 2804-4277
  Technical Support: (852) 2804-4222
  
  
• Hungary
  Microsoft Hungary
  Phone: +36 (1) 268-1668
  Fax: +36 (1) 268-1558
  Technical Support: +36 (1) 267-4636 (2MSINFO)
  
  
• Iceland
  See Denmark
  
  
• India
  Microsoft India
  Phone: (011) (91) (80) 509 2678, (011) (91) (11) 646 0767, 646 0813
  Fax: (011) (91) (80) 509 2601, (011) (91) (11) 647 4714
  
  
• Indonesia (SP)
  Microsoft Indonesia - Jakarta
  Technical Support
  Phone: 62 21 5721060
  Fax: 62 21 5732077
  
  
• Ireland
  See United Kingdom
  
  
• Israel
  Microsoft Israel Ltd.
  Phone: 972-3-613-0833
  Fax: 972-3-613-0834
  
  
• Italy
  Microsoft SpA
  Phone: (39) (2) 7039-21
  Fax: (39) (2) 7039-2020
  Microsoft by Fax (Fax-on-demand service):
  (39) (2) 70-300-703
  Dealer Support (Customer Service for resellers only):
  (39) (2) 70-398-388
  Bulletin Board Service: (39) (2) 7030-0102
  Technical Support: (39) (2) 70-398-351
  Microsoft Consulting Service: (39) (2) 7039-2400
  Microsoft Rome Office: (39) (6) 5432-497
  
  
• Japan
  Microsoft Company Ltd.
  Technical Support (Standard Support): (81) (424) 41-8700
  Technical Support options/ Support Contract:
  Phone: 0120-37-0196 (toll free domestic only)
  Customer Service Phone:
  (Version upgrade/Registration)
  Phone: (81) (48) 226-5500
  Fax: (81) (48) 226-5511
  
  
• Korea
  Microsoft CH
  Phone: (82) (2) 531-4500
  Fax: (82) (2) 531-1724
  Customer Service: 080-022-7337 (toll free domestic only)
  Technical Support:
  Windows Technical Support: (82) (2) 563-0054
  Microsoft FastTips: (82) (2) 3453-7555
  
  
• Latin America
  Microsoft Latin American Headquarters (U.S.A.)
  Phone: (305) 489-4800
  Fax: (305) 491-1616
  Customer Service: (425) 936-8661
  Technical Support: (214) 714-9100
  
  
• Liechtenstein
  See Switzerland (German speaking)
  
  
• Luxembourg
  Microsoft NV
  Phone: +32-2-730 39 11
  Microsoft Information Center: +32-2-481 52 52
  CompuServe: +32-2-215 05 30 (GO MSBEN)
  Bulletin Board Service: +32-2-726 85 45
  (1200/2400/9600/14400 Kbaud, 8 bits, no parity, 1 stop bit, ANSI)
  Technical Support:
  +32-2-513 32 74 (Dutch speaking)
  +32-2-502 34 32 (English speaking)
  +32-2-513 22 68 (French speaking)
  
  
• Malaysia (SP)
  Microsoft (Malaysia) Sdn Bhd:
  Phone: (60-3) 793-9595
  Fax: (60-3) 791-6080
  
  
• M�xico
  Microsoft M�xico, S.A. de C.V.
  Technical Support:
  (Applications and Operating Systems)
  (52) (5) 325-0912
  Customer Service: (52) (5) 325-0911
  Fast Tips: (52) (5) 237-4894
  (24 hours x 365 days service)
  Bulletin Board Service:
  (52) (5) 628-6200
  (2400s/14400 Kbaud, 8 bits, no parity, 1 stop bit, ANSI)
  (52) (5) 628-6202
  (14400 Kbaud, 8 bits, no parity, 1 stop bit, ANSI)
  User: MSMEXICO, NO Password
  
  
• Morocco
  Microsoft Afrique Du Nord
  Phone: (212) 2 47 10 72
  Fax: (212) 2 47 10 86
  
  
• Netherlands
  Microsoft BV
  Phone: 023-5689189
  Customer Service: 023-5677700
  CompuServe: 020-6880085 (GO MSBEN)
  Bulletin Board Service: 023-5634221
  (1200/2400/9600/14400 Kbaud, 8 bits, no parity, 1stop bit, ANSI)
  Technical Support:
  023-5677877 (Dutch speaking)
  023-5677853 (English speaking)
  
  
• New Zealand
  Microsoft New Zealand Ltd.
  Phone: 64 (9) 358-3724
  Fax: 64 (9) 358-3726
  Technical Support:
  Phone: 64 (9) 357-5575
  Fax: 64 (9) 307-0516 and 357-5577
  
  
• Northern Ireland
  See United Kingdom
  
  
• Norway
  Microsoft Norway AS
  Phone: (47) (22) 02 25 00
  Fax: (47) (22) 95 06 64
  Product Support: (47) (22) 02 25 50
  Microsoft BBS: (47) (22) 18 22 09
  (Document 404040 in FaxSvar contains detailed instructions)
  Microsoft FaxSvar: (47) (22) 02 25 70
  Microsoft MSDL: (47) (22) 18 22 09
  Microsoft FastTips: (47) (22) 02 25 70
  
  
• Papua New Guinea
  See Australia
  
  
• Paraguay
  See Argentina
  
  
• Peru
  See Latin America
  
  
• Philippines (SP)
  Microsoft Philippines
  Phone: 632 811 0062
  Technical Support:
  Phone: 632 892 2295 / 2495
  Fax: 632 813 2493
  
  
• Poland
  Microsoft Sp. z o.o.
  Phone: +(48-22) 661-54-00
  Fax: +(48-22) 661-54-34
  Information Service: +(48-22) 628-69-24
  Technical Support: +(48-22) 621-67-93
  
  
• Portugal
  Microsoft Portugal MSFT, Lda.
  Phone: (351) 1 4409200
  Fax: (351) 1 4412101
  Technical Support:
  Standard Support (All Clusters):
  (351) 1 4409280, -81, -82, or -83
  Fax: (351) 1 4411655
  
  
• Republic of China
  Microsoft Taiwan Corp.
  Phone: (886) (2) 504-3122
  Fax: (886) (2) 504-3121
  Technical Support: (886) (2) 508-9501
  
  
• Republic of Ireland
  See United Kingdom
  
  
• Russia
  Microsoft A/O
  Fax: (+7) (502) 224 50 45
  
  
• Saudi Arabia
  Microsoft Saudi Arabia
  Phone: +966-1-488-1165
  Fax: +966-1-488-1576
  Technical Support:
  (Personal Operating System and Desktop Applications):
  Phone: 800-124 0500
  (toll free within Saudi Arabia)
  Fax: 966-1-4740576
  
  
• Scotland
  See United Kingdom
  
  
• Singapore
  Microsoft Singapore Pte Ltd
  Phone: (65) 337-6088
  Fax: (65) 337-6788
  Customer Services:
  Phone: (65) 433-5488
  Fax: (65) 339-9958
  Product Support Services:
  Phone: (65) 337-9946
  Fax: (65) 337-6700
  
  
• Slovenia/Slovenija
  Microsoft d.o.o. (see Germany also)
  Phone: +386 61 1881 133
  Fax: +386 61 1881 137
  Technical Support:
  +386 61 123 23 54 or +386 64 331 020
  
  
• Slovak Republic
  Microsoft Slovakia s.r.o.
  Phone: (+42) (7) 37 63 02
  Fax: (+42) (7) 37 66 71
  Technical Support: (+42) (7) 31 20 83
  
  
• South Africa
  Microsoft South Africa
  Phone: (27) 11 445 0000
  Fax: (27) 11 445 0046
  Technical Support:
  (Toll Free): 0 802 11 11 04
  (Toll): (27) 11 445 0000
  Fax: (+27) 11 445-0343
  
  
• South East Africa and Indian Ocean Islands
  See South Africa
  
  
• Spain
  Microsoft Iberia SRL
  Phone: (34) 1-807-9999
  Fax: (34) 1-803-8310
  Technical Support: (34) 1-807-9960
  Customer Service: (34) 1-804-0096
  FaxBack telephone: (34) 1-804-0096
  
  
• Sweden
  Microsoft AB
  Phone: (46) (0) 8-752 56 00
  Telex: 8126132 MICRAB AB
  Fax: (46) (0) 8-750 51 58
  Product Support: (46) (0) 8 -752 09 29
  Microsoft BBS: (46) (0) 8-750 47 42
  (Document 202020 in FaxSvar contains detailed instructions)
  Microsoft FaxSvar: (46) (0) 8-752 29 00
  Information on Technical Support: (46) (0) 8-752 09 29
  Microsoft MSDL: (46) (0) 8-750 47 42
  Microsoft FastTips: (46) (0) 8-752 29 00
  
  
• Switzerland
  Microsoft AG
  Phone: 01-839 61 11
  Fax: 01-831 08 69
  CompuServe: GO MSEURO (Microsoft Central Europe)
  Documentation:
  Phone: 155 59 00
  Fax: 064-224294, Microsoft Info-Service, Postfach, 8099 Z�rich
  Standard Support: Installation and Handling
  Windows 95: 01-342-4085
  Microsoft Software for Apple Macintosh: 01-342-4081
  Technical support (French speaking): 022-738 96 88
  General information about Microsoft Support in Central Europe:
  Fax: 0049/2622/167006
  
  
• Thailand
  Microsoft (Thailand) Limited
  Phone: (662) 266-3300
  Fax: (662) 266-3310
  Product Support:
  Phone: (662) 613-7208 through 11
  Fax: (662) 613-7198
  
  
• Turkey
  Microsoft Turkey
  Phone: 90 (212) 258 59 98
  Fax: 90 (212) 258 59 54
  Support Hotline:
  Phone: 90 (212) 258 96 66
  Fax: 90 (212) 258 95 99
  Bulletin Board Service: 90 (212) 227 93 90
  
  
• United Kingdom
  Microsoft Limited
  Fax: (0870) 60 20 100
  Phone: (0870) 60 10 100
  Microsoft KeyData:
  (Bulletin Board Service)
  (0870) 50 30 200 (up to 28.8 Kbaud, no parity, 8 bits, 1 stop bit)
  Microsoft KeyFax:
  (FaxBack Information Service)
  (0870) 50 30 100
  Telephone Support:
  Personal Operating Systems: (0870) 50 10 100
  Minicom Line: (0870) 50 30 400
  
  
• Uruguay
  Technical Support: (598) (2) 77-4934
  
  
• Venezuela
  Corporation MS 90 de Venezuela S.A.
  Information: (582) 265-2250
  Fax: (582) 265-0863 / (582) 265-2611
  Technical Support: (582) 264-1933
  
  
• Wales
  See United Kingdom